CANCELLATION POLICY
www.dekho24.com Cab believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
You may cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then following rules will apply:
Just Mail at booking@dekho24.com or Call us at 9720167164 and discuss your Itinerary with us.
Greater than 24 hours before scheduled pick up time
25% of the advance you paid will be retained as cancellation fees and the balance 75% refunded.
24 - 12 hours before scheduled pick up time
50% of the advance you paid will be retained as cancellation fees and the balance 50% refunded.
12 - 4 hours before scheduled pick up time
75% of the advance you paid will be retained as cancellation fees and the balance 25% refunded.
The customer can cancel any booking made through COD option, by simply contacting our call center. The refund amount shall be processed either by an online transfer to the customer's bank account or by a Cheque issue in the name of the customer only. No requests for cash refunds will be entertained.
Multi Day trip:
The charge for the first day would be deducted from the total amount and refund will be issued to the user.
Single Day trip/ Airport transfer:
No Refund will be issued to the user.
Airport transfer:
No Cancellation Charges if Cancelled at least 2 hours prior of pickup time.